Lucien Barrière
Les As de l'accueil
client : Lucien Barrière Hôtels et Casinos
In cooperation with Groupe Lucien Barrière developing a project to improve and standardize the host of clients in all casinos Barrière.
The objective is to enable simple levers to create Barrière and the preference and customer loyalty.
The business plan "Aces of the Home" educate managers and employees of casinos Barrière to 7 essential criteria of the home.
Development of various tools: guides for specific hospitality managers and employees, a suggestion box to improve the program and play different media and shifted to involve employees.